MONEY-BACK GUARANTEE will issue a refund to the customer only according to these Terms. offers a 48 hours money-back period after order delivery (”Refund Period”). Once the Refund Period (48 hours) elapses, we will not refund any amounts paid. The customer can submit a refund request according to these Terms within the Refund Period. To request a refund, the customer needs to send an email to [email protected] titled “ Refund Request – Order Number” and the customer should attach all the necessary items.

Order Cancellation 

The following rules apply if a Customer opts to cancel an Order:
The Customer can cancel the order only within the next 48 hours after the order is placed. Once the 48 hours elapse, the Customer can’t cancel the order, and the Company is held responsible for the delivery of the Product within the given deadline via email to the Customer’s email address. Automatically, within the next 30 minutes after the order is placed, the order will be assigned to the most suitable writer. If the order is canceled during this period, the Customer is entitled to 100% compensation. The amount of compensation when the writer is already assigned is 50 %.

Late Delivery

The Customer is entitled to a Time Delivery Difference Compensation in the event of delayed delivery of a product. This compensation is calculated depending on the situation at hand and is influenced by the initial deadline and time of delay. If a Time Delivery Difference is less than 12 hours, we will not refund any amounts paid. If a Time Delivery Difference is more than 12 hours and less than 48 hours, the amount of compensation equals 10%. If a Time Delivery Difference is more than 48 hours, the amount of compensation equals 15%. The following hinder the provision of compensation for the delay:

  • The inability to receive the product on time due to technical hitches of the Customer’s Internet Provider, Browser or any system malfunctions.
  • The delay is a result of the Customer’s actions, which may range from a delay in the provision of necessary sources of information required to a delay in payment.
  • The Customer extended the deadline of the Order at his/her own will at no further costs.

Bad Quality Claims 

If a Customer would like to get compensation due to unsatisfactory products, the Quality Assurance Team will conduct an investigation. The Customer is required to hand in detailed feedback that shows the disparity between the Order requirements and the Product. If the Product instructions and the initial Order instructions match, the Customer’s claim will be rejected, and the company will not refund any amounts paid. If the Product instructions contradict the initial Order instructions, the company will be required to provide a revised version of the Product (The Revision deadline cannot be less than the original deadline indicated in the Order form); otherwise, part or all of the amounts paid will be refunded. The outcome of the investigation will influence the resolution.

Refund Processing 

If the Customer receives a refund confirmation, the Company ( will, within 14 days from the confirmation date, process the refund. It is worth noting that the Company ( cannot be held responsible for any Bank Transfer fees, peculiarities of transfer, and possible delays occurring due to Bank service issues.

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