MONEY BACK GUARANTEE will issue a refund to the customer only according to these Terms. offers a 48 hours money-back period after order delivery (”Refund Period”). Once the Refund Period (48 hours) elapses, we will not refund any amounts paid. The customer can submit a refund request according to these Terms within the Refund Period. To request refund, customer need to send an email to [email protected] titled “ Refund Request – Order Number” and customer should attaching all the necessary items.

Order Cancellation

The following rules apply if a Customer opts to cancel an Order:

Automatically, within the next 30 minutes after the order is placed, the project will be assigned to the most suitable writer. If the order is cancelled among this period, the customer is entitled to 100% compensation. The amount of compensation when the writer is already assigned is 50 %.  The Customer is entitled to 20% compensation if the writer is assigned an order and half the deadline has elapsed. In case more than half of the deadline, is elapsed, the customer is entitled to 10% compensation.

Late Delivery

The Customer is entitled to a Time Delivery Difference Compensation in the event of delayed delivery of a product. This compensation is calculated depending on the situation at hand and is influenced by the initial deadline and time of delay. The amount of compensation equals to 7% for long-term Orders, which fall above 7 days. For orders that fall bellow 7 days than long-term orders as indicated above, amount of compensation equals to 20%. If a Time Delivery Difference is less than 6 hours, we will not refund any amounts paid. The following hinder the provision of compensation for delay:

  • The inability to receive the product on time due to technical hitches of the Customer’s Internet Provider, Browser or any system malfunctions.
  • The delay is a result of the Customer’s actions, which may range from a delay in the provision of necessary sources of information required to a delay in payment.
  • The Customer extended the deadline of the Order at his/her own will at no further costs.

Bad Quality Claims

If a Customer would like to get compensation due to unsatisfactory products, the Quality Assurance Team will conduct an investigation. The Customer is required to hand in a detailed feedback that shows the disparity between the Order requirements and the Product. If the Product instructions and the initial Order instructions match, the Customer’s claim will be rejected, and the company will not refund any amounts paid. If the Product instructions contradict the initial Order instructions, the company will be required to provide a revised version of the Product (The Revision deadline cannot be less than the original deadline indicated in the Order form); otherwise, part or all of the amounts paid will be refunded. The outcome of the investigation will influence the resolution.

Refund Processing

If the Customer receives a refund confirmation, the Company ( will, within 14 days from the confirmation date, process the refund. It is worth noting that the Company (  cannot be held responsible for any Bank Transfer fees, peculiarities of transfer, and possible delays occurring due to Bank service issues.